Our findings suggest that the group setting, community-based locations, and low cost of this model do not compromise quality of care, and potentially reduce access barriers for those who might not otherwise consider acupuncture.
In this study, Portland community acupuncture patients perceive their care as high quality. Themes that emerged from these analyses highlight how the community acupuncture model facilitates access to acupuncture. Patients mentioned the facilities and material resources that support the provision of care, such as aspects of the physical setting and relaxing atmosphere. Patients identified both technical and interpersonal processes of care received at WCA that support patient engagement. They described their processes for accessing care as empowering, allowing them to exercise control over when and how they are treated. Our findings suggest that the group setting, community-based locations, and low cost of this model do not compromise quality of care, and potentially reduce access barriers for those who might not otherwise consider acupuncture. In addition, the community acupuncture model may offer individuals the opportunity for increased frequency of treatments, which raises pertinent questions about the dose–response relationship of acupuncture and health outcomes. Further work is needed to examine aspects of access, costs, and quality of care with larger, more representative samples of community acupuncture patients from multiple clinics. Future studies should also include the perspectives and experiences of patients who initiated, and subsequently, terminated treatment through community acupuncture clinics due to dissatisfaction.
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"Pain is a primary symptom that prompts health care seeking including for care by acupuncturists."- could add this for SM platforms. - Non-randomised controlled trial
— 19 Mar 2021